A local, living in South Circular Road for nearly sixty years, Frances knew the Hospice but didn’t know how it differs from hospitals or all that it offers to patients and their families. The difference according to Frances and her daughter Karen, is wonderful.
“James’s was amazing,” Karen says, describing the expert care offered by the staff, “but the purpose is so different here.”
Frances and Karen explain that every decision is run past Frances, “everything, even questions we weren’t even expected to be asked.”
“It’s so relaxed here,” Frances says, “the atmosphere is different.”
She says the staff are always around, always ready to help; “If you ring the bell at night, they’re here. Ring it during the day, they’re there. They always say don’t hesitate to ring, because you worry about ringing it too often. But they keep telling me that’s what they’re here for and to ring any time you need to.”
They are delighted with the attention to detail, right down to something as simple as the meals – “the girl who brings the food knows I don’t eat a lot so she brings me a side plate of food because she knows it’s all I’ll eat!”
With nine grandchildren, three daughters, and two sons, Frances is certainly kept busy!
“There’s plenty in; one daughter comes in for the nine o’clock news, Karen comes in during the mornings, I had a sister in yesterday afternoon, and another daughter and granddaughter in last night.”
Despite the number of visitors, Karen stresses that there are never any issues.“Never a struggle to find somewhere to park or queuing up for tea and coffee. It’s a lovely area for walking or cycling but if anyone drives, there’s never an issue for parking.”
Frances chimes in, smiling, “And you can come up anytime you like, which is great.”